Insurer Humana and nonprofit healthcare system Allina Health are expanding their existing agreement to focus on value-based care for Humana’s Medicare Advantage members in Minnesota, the organizations said.
- Agreement: The multiyear agreement, which takes effect January 1, will reportedly emphasize more personal time with healthcare professionals, as well as personalized care tailored to each member’s unique health situation.
- Improved care: Humana and Allina are also promising improved care for people living with chronic conditions, with a focus on avoiding health complications, and signaled their intent to leverage technologies, such as data analytics, that connect physicians and help them work as a team to coordinate care around a given patient.
- Reimbursement: Another point of focus is reimbursement to physicians linked to the health outcomes of their patients rather than based solely on the number of services they provide – a nod to the shift from fee-for-service care to value-based care.
- Needs: According to Humana, the insurer offers HMO-POS and local PPO plans in Minnesota to meet a variety of individual healthcare needs, including plans that include $0 premiums, supplemental benefits, and top-ranked customer experience for insurance companies, based on the 2021 Forrester CX Index.
- Experience: In June, Humana ranked first for customer experience quality in Forrester’s proprietary 2021 U.S. CX Index survey. The ranking was based on responses from more than 85,000 U.S. survey respondents from 13 industries.