The updates primarily impact the Medicare website\u2019s home page.<\/p>\n\n\n\n

The site also increased its pricing information for Medigap\u2014or Medicare Supplement Insurance\u2014policies. CMS indicated that greater access to pricing information could help individuals compare their coverage options.<\/p>\n\n\n\n

These new features were largely the result of consumers\u2019 feedback, the agency explained.<\/p>\n\n\n\n

\u201cWe are committed to listening to the people we serve as we design and deliver new, personalized online resources and expanded customer support options for people with Medicare coverage and those who support them,\u201d Administrator Brooks-LaSure said.<\/p>\n\n\n\n

The agency indicated that the public could expect more changes over the next few months. Specifically, there may be adjustments to the Medicare Plan Finder and Medicare Account landing pages.<\/p>\n\n\n\n

These latest updates continue CMS efforts to make the Medicare website more consumer-friendly. In the past, the agency simplified the site\u2019s language in order to make it more understandable. <\/p>\n\n\n\n

The site also included step-by-step guidance for new Medicare enrollees. The \u201cGet started with Medicare\u201d section gathers personal information from enrollees in order to help them narrow down the Medicare coverage option that might be best for them. Making the site more user-friendly can be as simple as creating a new, modern header for the site.<\/p>\n\n\n\n

\u201cCMS continues to use feedback from Medicare.gov users, along with human-centered design principles, to explore and plan future enhancements to the website and is committed to expanding personalization to create an optimized customer experience for people with Medicare and those who help them,\u201d the press release concluded.<\/p>\n\n\n\n

Medicare.gov is an essential tool for Medicare enrollees as they explore their coverage options. <\/p>\n\n\n\n

Enrollees can receive information about their options through agents, and these agents play a significant role in connecting enrollees with Medicare Advantage plans. However, experts have pointed out that agents are not financially incentivized to share all of a beneficiary\u2019s plan options with them. <\/p>\n\n\n\n

As a result, beneficiaries may rely on Medicare.gov as a crucial resource for providing the full range of potential Medicare plans. The CMS updates can be critical to ensuring that beneficiaries can easily navigate this resource.<\/p>\n\n\n\n

In October 2021, CMS updated the Medicare Plan Finder to prepare for the open enrollment season. <\/p>\n\n\n\n

Stakeholders have recommended that CMS standardize the Medicare Plan Finder\u2019s format and language in order to help beneficiaries compare Medicare Advantage plan benefits, specifically these plans\u2019 supplemental benefit offerings. Additionally, stakeholders suggested that CMS share more supplemental benefits information on the Medicare Plan Finder.<\/p>\n\n\n\n