Hello Omni Talk Fans! Two tech trends appear on the upswing – AI voice ordering assistance and in-store audio retail media.

In today’s Retail Daily Minute:

• Home Depot is rolling out an AI voice agent phone system to all U.S. stores after a 50-store pilot showed the technology resolves customer calls four times faster than traditional phone menus, while keeping human associates in the loop for complex inquiries.
• Sam's Club is expanding its Member Access Platform retail media network to include fuel pump screens, in-club radio through Sam's Club Radio, and new omni experiences like Race to the Club with Andretti Global and Sam's Football Club.
• Casey's General Stores has renewed and expanded its AI-powered ordering partnership with SoundHound AI, which has already handled more than 21 million guest interactions across more than 2,600 Casey's locations.

Plus, my full lineup of interviews from last week’s RTS conference in London, including one with retail legend Archie Norman of M&S, and a movie quote from another famous English Archie.

👇 Listen now