Teladoc, Trustmark’s virtual plan to make affordable quality care a reality

In collaboration with Teladoc Health, the global leader in whole-person virtual care, Trustmark Health Benefits, Inc. has announced the debut of their virtual-first health plan design. Primary360, Teladoc Health’s primary care service, is at the heart of the health plan’s architecture, and it’s backed up by a comprehensive suite of virtual care services, including chronic care management and mental health.

1. Healthcare: The service is tailored to solve millions of consumers’ ongoing costs and access to high-quality healthcare, particularly those who do not have a long-term relationship with a primary care provider. Beginning in the calendar year 2022, the Trustmark myVirtualCare Access, Care by Teladoc, an offering will be available nationwide to self-funded employers.
2.  Administrator: Trustmark Health Benefits, a leading national health benefits administrator, will act as the third-party administrator. Leading global professional services firm, Aon, provided knowledge, expertise and was influential in developing the solution. The myVirtualCare Access offering combines the convenience and access of virtual care with a modern, attractive plan design meant to reinvent the consumer healthcare experience.
3. Clients: “Trustmark creates value for its self-funded clients through innovative and creative solutions that help them make informed decisions that will save them and their members money. We have had a long-standing relationship with Teladoc Health, which provides virtual care to our clients, and we are excited to expand this relationship to include the myVirtualCare Access offering,” said Nancy Eckrich, President, Trustmark Health Benefits, Inc.
4.  Leverages: The myVirtualCare Access offering leverages Teladoc’s best-in-class care delivery in conjunction with Trustmark’s health benefit administration capabilities and bricks and mortar network integration. The virtual-incentivized benefit design includes $0 co-pays for all virtual services as well as preferential co-pay/cost-sharing for all-in person services coordinated by the Teladoc Primary360 team.
5.  Benefits: “We believe that virtual-first benefit designs represent the convergence of employer and consumer demand and are the next step in unlocking the true power of whole-person virtual care. We are excited to power Aon and Trustmark’s innovative modern benefit design and look forward to the impact we will have on both member health and the overall cost of care,” said Kelly Bliss, Teladoc Health President, U.S. Group Health. “This offering will be compelling for employees that increasingly demand virtual care and for plan sponsors searching for a modern and affordable plan design.”