Executives Face Regulatory, Financial, and Workforce Pressures
Health system executives anticipate significant challenges through 2030, including regulatory changes, payment reforms, and workforce issues. According to a Chartis Group study, 84% of executives expect regulatory changes to significantly or moderately impact their organizations. These leaders are turning to technological advancements to enhance caregiver experience and deliver more accessible, cost-effective care.
Technology Seen as Solution to Multiple Challenges
The 2025 health system CEO and CSO pulse study surveyed 61 health system executives and found widespread confidence in technology’s potential benefits:
- 73% believe technology will positively affect workforce recruitment and retention
- 81% expect improved access to care through technological advancements
- 75% anticipate enhanced patient experience
“Executives view technological advancements – particularly artificial intelligence such as machine learning and natural language processing, remote patient monitoring, wearable health devices and other telehealth expansion – as an essential part of navigating these industry changes,” researchers stated in the report.
Payment Reform Drives Physician Alignment
Payment reform has prompted 89% of surveyed executives to prioritize better alignment with physician leaders. While 41% worry reforms might burden providers, over half expect both public and private payer reforms to improve healthcare quality and safety (54%), affordability (54%), and health equity (51%).
Addressing Clinician Burnout
Since 2023, Chartis Group has focused on helping health systems tackle clinician burnout through its Center for Burnout Solutions. The center utilizes assessment tools that track workforce metrics to reduce employee turnover and identify actionable improvements.
Navigating Uncertainty
“While the chief executive and strategy officers look to chart their organization’s path over the next 10 years, they must navigate tremendous uncertainty,” noted Cindy Lee, Chartis chief strategy officer and leader of strategic transformation.
Despite these challenges, executives remain optimistic that technological investments will help address the industry’s most pressing concerns while improving both provider and patient experiences.
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