Top Virtual Care Platforms Win KLAS Recognition
Virtual healthcare technology continues to evolve rapidly, with several innovative companies receiving prestigious recognition in KLAS Research‘s 2025 awards. This comprehensive analysis reveals the leading solutions across multiple virtual care categories, from EHR-centric platforms to remote patient monitoring tools.
EHR-Centric Virtual Care Excellence
Elation Health emerged as the frontrunner in EHR-centric virtual care platforms, achieving an impressive 89.5 out of 100. Their platform demonstrated exceptional performance across crucial metrics, including culture, loyalty, and value. This achievement is particularly noteworthy as they surpassed Epic, the previous year’s leader, which secured second place with an 89.4 score.
Remote Patient Monitoring Leadership
Lightbeam Health Solutions maintained its dominance in the remote patient monitoring (RPM) sector, earning a remarkable 93.6 score. Their Deviceless Remote Patient Monitoring solution received universal customer approval, with all users expressing their intention to repurchase. Health Recovery Solutions followed with a strong showing of 88.6.
Video Conferencing Platform Innovation
Doximity strengthened its position in the video conferencing category, improving from last year’s performance to achieve a 92.7 score. Their Doximity Dialer tool continues to impress healthcare professionals, while Zoom for Healthcare and Updox Telehealth secured the second and third positions with scores of 86.4 and 84.6, respectively.
Non-EHR Virtual Care Solutions
EVisit demonstrated remarkable growth, leading the non-EHR virtual care platforms category with a score of 90, showing a significant 7-point improvement from their previous performance. ThinkAndor by Andor Health and Caregility Cloud rounded out the top three positions in this competitive segment.
Virtual Nursing and Psychiatric Services
Collette Health dominated the virtual sitting and nursing solutions category, scoring 92.8 and exceeding expectations across all customer experience metrics. In the newly introduced outsourced virtual clinician services category, Iris Telehealth’s telepsychiatry services earned an outstanding 94.6 score, establishing a significant lead over competitors.
Methodology and Evaluation Process
KLAS’s comprehensive evaluation process, conducted between December 2023 and December 2024, incorporated multiple assessment criteria. For software solutions, researchers analyzed responses to 16 numeric and four yes-no questions, while service-based solutions were evaluated using nine numeric and three yes-no questions, ensuring a thorough and balanced assessment of each platform.
Impact on Healthcare Delivery
These virtual care solutions continue to transform healthcare delivery, enabling healthcare providers to offer more accessible, efficient, and patient-centered care. The high satisfaction rates and performance scores demonstrate the increasing maturity and reliability of virtual healthcare technology.
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