For a forthcoming book with Nitin Mittal of Deloitte, I’ve been researching companies that are “All In on AI,” as the book will be titled. These are companies who have made substantial and long-term bets on the notion that AI will revolutionize the way they do business. In several of the companies, the CEOs have been heavily engaged in the AI-driven transformation process. One of them is Piyush Gupta, the CEO of Singapore-based DBS Bank, whom I have written about elsewhere as an AI leader. Another is Peter Ma, the founder and chairman of Ping An, which is the largest private-sector firm in China. Ping An makes extensive use of AI to drive its five ecosystems, and my sources tell me that Ma is heavily involved in the decisions around the technology.
But this heavy CEO AI orientation isn’t just present among giant Asian companies’ CEOs. At CCC Intelligent Solutions, a midsize company based in Chicago that dominates AI-based image analysis for automobile insurance claims and collision damage assessment, the CEO, Githesh Ramamurthy, was previously Chief Technology Officer. As a technologist, he was able to drive the company in several critical directions based on long-term bets on how technology would evolve. The bets included:
- An early move to the cloud to store and process data across a broad ecosystem;
- An investigation and eventual implementation of collision damage image assessment based on guided photos taken by vehicle owners with their smartphones;
- Most recently, a bet that autonomous and semi-autonomous vehicle insurance will require substantial data from telematics and AI systems in the vehicle to assess damage from and culpability for an accident.
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