Kwindla Hultman Kramer, CEO of Daily, has advanced telehealth with APIs reducing documentation time by 80%. These APIs integrate SOAP and clinical notes into telehealth platforms, leveraging AI for automatic documentation creation. AI’s role includes converting unstructured telehealth transcripts into structured data, thereby saving caregivers’ time. Kramer emphasizes the importance of AI in enhancing care, not replacing human skills. Daily’s new AI-Powered Clinical Notes API aims to alleviate caregivers’ documentation burdens, signaling AI’s growing role in telemedicine.
Healthcare providers invest substantial hours each week in composing clinical notes to document patient visits. Kwindla Hultman Kramer, co-founder and CEO of Daily, a company that develops WebRTC, an open-source tool for video and audio, has collaborated with healthcare professionals and telehealth application engineers to create technology aiming to reduce documentation time by 80% or more.
Daily’s new APIs facilitate the integration of SOAP and other clinical notes into virtual care platforms. Their WebRTC developer platform offers HIPAA-compliant APIs, supporting Safari and iOS for convenient telehealth video calls.
Kramer explains the role of AI in telehealth, its impact on documentation, and the new documentation API.
Q: Why is telemedicine a suitable field for AI applications?
A: Telehealth offers a digital audio record of interactions, making it ideal for incorporating AI tools into healthcare workflows. Large language models like GPT-3.5 and GPT-4 excel at converting unstructured text, such as telehealth transcripts, into structured data, which was previously a manual process. Telemedicine’s rapid growth, accelerated by the pandemic, creates an opportunity to leverage AI for expanded access to care and efficiency.
Q: What can AI do for clinical notes that caregivers can’t?
A: AI can automate the creation of initial SOAP notes, saving caregivers significant time without compromising quality. This allows caregivers to focus on patients rather than administrative tasks. While AI may explore new capabilities in the future, currently, it streamlines time-consuming tasks to benefit both caregivers and patients.
Q: Daily released an AI-Powered Clinical Notes API for Telehealth. Who is the target audience, and how is it integrated?
A: Daily’s target audience is software developers building telehealth applications. The API complements video and audio functionalities. It serves as a component within a broader product or service, designed to reduce the burden of clinical documentation for healthcare providers.
Q: How do you envision AI’s future in telemedicine?
A: In the near term, AI can help patients and caregivers prepare for visits, analyze care outcomes, and provide real-time information during sessions. Longer-term possibilities include multi-modal AI models that utilize various data types, like text, images, audio, and sensor data, for passive health monitoring and diagnostics. Privacy concerns must be addressed, but the potential for comprehensive, “always-on” health monitoring is promising.
