Artera, formerly Well Health, collaborates with Hyro to unveil Artera Care Assist, an AI-powered virtual assistant for healthcare providers’ websites. This GPT-enabled tool delivers 24/7 responses to patient queries, streamlining communication. The partnership reflects industry trends, with Hyro securing substantial funding. Artera Care Assist addresses millions of patients visiting providers’ sites, consolidating communications. Notable players, including Luma Health and Carenet Health, underscore the industry’s dynamism.
Artera, formerly Well Health, has partnered with Hyro to introduce Artera Care Assist, an advanced AI-driven virtual assistant tailored for healthcare providers’ websites. This collaboration signifies a pivotal step in addressing patient inquiries round-the-clock. As the healthcare landscape evolves, the platform’s integration aligns with industry trends, showcasing the growing prominence of conversational AI. Artera Care Assist, powered by Hyro, emerges as a solution to efficiently connect with millions of patients and consolidate communications. This innovation reflects a broader commitment to enhancing patient-centric care and communication accessibility.
Artera, a prominent patient communication platform formerly known as Well Health, has joined forces with Hyro, a provider of GPT-enabled conversational AI, to introduce a cutting-edge tool known as Artera Care Assist. This AI-driven virtual assistant is designed to seamlessly integrate into healthcare providers’ websites, offering round-the-clock responses to common patient inquiries.
Artera serves as a comprehensive two-way communication hub, facilitating the connection between patients and healthcare organizations. The platform ensures secure, multilingual messaging through various channels, including email, texting, telephone, and live chat, catering to patients’ communication preferences.
Hyro, specializing in GPT-enabled conversational AI, provides a call center solution that enables automated interactions between healthcare providers and their patients. The company offers real-time analytics, extracting valuable insights from patient interactions. Additionally, Hyro introduces Spot, a GPT-powered assistant that enhances explainability regarding AI outputs.
Artera Care Assist, powered by Hyro, represents a conversational AI-enabled virtual assistant that healthcare providers can embed on their websites. This virtual assistant is adept at addressing frequently asked questions from patients, such as queries related to office hours and parking information. The responses are based on information readily available on the healthcare provider’s website.
Guillaume de Zwirek, the CEO and founder of Artera, emphasized the significance of Artera Care Assist in extending the reach of their patient communication technology. Millions of patients annually visit healthcare providers’ websites, and Artera Care Assist aims to cater to this substantial audience while enabling health systems to streamline their communications through a unified platform.
In a broader context, the collaboration between Artera and Hyro reflects a growing trend in the healthcare industry. Hyro, previously known as Airbud, secured $20 million in Series B funding in May, led by Macquarie Capital, bringing its total funding to $35 million. The funding was earmarked for expanding the workforce, forming strategic partnerships, and enhancing AI-enabled call center capabilities, along with mobile and web offerings.
In 2021, Hyro had already garnered $10.5 million in Series A funding, indicating the increasing recognition and investment in the potential of conversational AI in healthcare. Notably, Well Health, before its rebranding to Artera in the previous year, secured $45 million in Series C funding in 2020, accumulating a total of $75 million in funding.
This collaboration exemplifies the ongoing evolution and innovation within the patient communication landscape. Notable players in this field include Luma Health, offering a range of text-based services such as scheduling, referrals, appointment reminders, intake, and telehealth. Carenet Health, another significant player, demonstrated its commitment to growth by acquiring Stericycle Communication Solutions for approximately $45 million in cash in December. This acquisition reflects the industry’s dynamism and the strategic moves companies are making to enhance their patient engagement capabilities.
As the healthcare industry continues to prioritize seamless and effective communication between providers and patients, solutions like Artera Care Assist are poised to play a pivotal role. The integration of conversational AI not only addresses the immediate needs of patients but also contributes to the broader goal of creating a more efficient and patient-centric healthcare ecosystem. The ongoing advancements and investments in this space signal a transformative period for patient communication platforms, ushering in an era of enhanced accessibility, responsiveness, and overall quality of care.
