Geisinger’s strides in elevating home-based care through DME technology showcase a fourfold ROI and an impressive 83% reduction in turnaround time. This transformative journey aimed to support over 600,000 members, addressing fragmented care experiences faced by diverse patient groups. Dr. John Bulger, Geisinger’s CMO, underscores the platform’s pivotal role in automating DME ordering and streamlining provider workflows. The tangible results unveiled enhanced patient satisfaction rates of 95% and considerable cost savings, highlighting the profound impact of Tomorrow Health’s technology. Geisinger’s success serves as a beacon, urging healthcare entities to invest in home-based care and leverage technology for optimized patient outcomes.
Geisinger Health Plan’s venture into improving home-based care stemmed from the complexities faced in administering healthcare services to a vast member base across Pennsylvania. Recognizing the fragmented nature of their DME network and the resulting member dissatisfaction, Geisinger sought a solution to streamline care delivery. Dr. Bulger acknowledges the challenges of managing a sprawling provider landscape and the necessity for a technology-driven overhaul. Tomorrow Health emerged as a beacon of hope, offering an innovative platform that revolutionized the DME ordering process. This introduction highlights Geisinger’s commitment to enhancing patient experiences and outcomes through transformative technological integration.
Catering to over 600,000 members throughout Pennsylvania, including rural and underserved areas beyond major cities, Geisinger Health Plan faced a challenge in providing efficient healthcare services to patients in their homes. This ranged from supporting new mothers in need of breast pumps and in-home lactation consultants to assisting COPD patients requiring respiratory therapy and regular oxygen supply.
Dr. John Bulger, Geisinger Health Plan’s chief medical officer, emphasized the health system’s commitment to delivering top-notch home-based care. However, without a robust technological framework, they encountered administrative hurdles in managing a diverse network of over 1,900 DME providers, leading to fragmented services and an inconsistent referral experience. This resulted in dissatisfied members and an unstructured provider landscape.
To address these challenges, Geisinger sought a vendor capable of streamlining the end-to-end member experience, facilitating seamless care transitions, and driving cost savings.
Tomorrow Health emerged as the solution. Its technology streamlined the DME ordering process by integrating into the referring provider’s workflow. By prompting providers with a detailed questionnaire based on prescribed items and member health plan specifications, the platform significantly improved order processing efficiency, resulting in reduced administrative burdens and quicker equipment deliveries to patients’ homes. Notably, Geisinger required minimal technical integration for the platform, ensuring a smooth transition and improved customer service.
The outcomes were remarkable. Geisinger reported a substantial 4x ROI, mainly derived from optimizing the supplier network, automating manual processes, and averting care delays that often lead to expensive readmissions. Additionally, they achieved an impressive 83% reduction in overall turnaround time.
Dr. Bulger highlighted the platform’s ease of use, which not only saved administrative time but also assured providers of the quality of services patients received. Member satisfaction surged to 95%, showcasing the success of the partnership. Patients appreciated earlier equipment deliveries, proactive communication, and updates, with the vendor’s care advocate program ensuring constant support and resolution of any concerns.
Encouraging other healthcare organizations to invest in home-based care, Dr. Bulger emphasized the significance of optimizing care delivery and its potential impact on patient satisfaction and health outcomes. Geisinger’s success stands as a testament to the possibilities and benefits of leveraging technology to enhance home-based care.
Geisinger’s success story in augmenting home-based care through Tomorrow Health’s platform exemplifies the power of technological innovation in healthcare. Dr. Bulger’s endorsement of this journey resonates with the remarkable outcomes, including a substantial 4x ROI and an impressive 83% reduction in turnaround time. The platform’s impact on patient satisfaction rates soared to 95%, emphasizing the significance of leveraging technology to elevate care experiences. Geisinger’s journey serves as a compelling narrative, urging healthcare stakeholders to invest in technology-driven solutions for home-based care, offering improved patient satisfaction, optimized workflows, and substantial cost savings in the evolving landscape of healthcare delivery.
