Hallucination-Free Voice AI Revolutionizes Patient Care
Infinitus has unveiled the healthcare industry’s first hallucination-free voice AI agents specifically designed for patient engagement. Using a proprietary approach called Discrete Action Space, these AI agents provide responses based only on vetted phrases that align with clinical and regulatory standards, eliminating the hallucination risks common in traditional AI systems.
“As a patient, the most important questions come after hours, when care teams are off duty or asleep,” explains Ankit Jain, CEO and cofounder of Infinitus.
These innovative agents offer patients 24/7 access to provider expertise while simultaneously keeping healthcare providers informed and ensuring payer reimbursements remain seamless. The technology aims to enhance patients’ healthcare literacy, support medication adherence, and immediately escalate reported side effects to care teams.
For healthcare providers, the AI agents automate calls to simplify care coordination and clinical documentation submission, preventing unnecessary care delays. The HIPAA– and SOC 2-compliant system validates information in real-time based on data specific to payer plans, treatment areas, patient history, and information provided during interactions.
Self-Monitoring AI Creates New Trust Standards
To reduce errors and build trust, Infinitus’ AI agents continuously monitor themselves for anomalies, contradictions, and information gaps, creating alerts for human oversight when needed. This level of conversation output evaluation would be virtually impossible to achieve manually.
“We believe we are the first to deliver on the trust you should expect in healthcare at every level of our platform,” states Jain, emphasizing that autonomous self-evaluation is critical for building trust and accountability in AI healthcare technology.
The company reports that its AI tools have already supported 100 million minutes of healthcare conversations for more than a million patients, demonstrating significant real-world implementation.
Ambience Healthcare Expands Through Microsoft Partnership
In a significant development for healthcare AI accessibility, Ambience Healthcare announced that its AI platform for health systems is now available in the Microsoft Azure Marketplace, streamlining deployment for healthcare organizations.
The Ambience platform integrates directly with electronic health records and provides ambient listening capabilities across more than 100 medical specialties. The system analyzes clinical conversations to identify precise ICD-10 codes, CPT codes, and full audit trails, dramatically streamlining revenue cycle management processes. Additionally, it automatically generates patient summaries and referral letters, reducing administrative burdens.
“Azure Marketplace and trusted partners like Ambience Healthcare help customers do more with less by increasing efficiency, buying confidently and spending smarter,” said Jake Zborowski, general manager of the Microsoft Azure Platform at Microsoft.
Voice Mode Coming to Anthropic’s Claude AI
Anthropic, a company focused on safe and secure AI advancement, is preparing to release a voice mode for Claude, its AI assistant that competes with OpenAI’s ChatGPT. According to Bloomberg, users may be able to speak directly with the previously text-only tool before the end of the month.
This new voice capability could significantly increase Claude’s appeal to healthcare innovators and users by making the large language model (LLM) more accessible and intuitive to use in clinical settings.
Stanford Medicine Demonstrates Real-World AI Benefits
Stanford Medicine has already begun implementing Anthropic’s Claude in clinical settings. The healthcare provider built an in-house tool using Claude 3.5 Sonnet LLM to generate more understandable test result descriptions for patients, reducing the time physicians spend explaining test results.
A systematic approach to implementation involved a pilot test with 10 primary care physicians using the tool for one month. After incorporating their feedback, a second cohort of 24 physicians tested the improved tool for an additional two months.
“As a clinician, I love that I don’t have to start with a blank page and the draft is in language that’s understandable for patients,” shared Dr. Christopher Sharp, Stanford Medicine’s chief medical information officer. “I’ve had patients say to me, ‘Dr. Sharp, you always write a comment on my result, and it makes me feel so much better.’ It takes effort and time to create those notes in a clear and empathic way, and I think this tool will make it easier and more efficient to provide those interpretations, which are so important to our patients.”
The growing adoption of these AI technologies across the healthcare ecosystem marks a significant shift toward more efficient, accessible, and patient-centered care delivery systems powered by artificial intelligence.
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